FRANCE & EUROPE
PALEM packages are shipped via Colissimo for France and DHL for foreign countries.
A tracking number will be sent to you by email following your order.
Shipping costs will change according to the total weight of the package. We recommend you to group all your items in one order. We cannot group two orders placed separately, shipping charges will be applied to each of them.
If you would like to return an item to us, you have 14 days from the receipt of your order.
Palem does not perform a standard exchange.
If the size or color of your item does not suit you, Palem will refund you and you will have to place a new order on our eshop.
For any return, please send us an email to firstname.lastname@example.org indicating the order number and the name of the product concerned.
Within 24 hours, the Palem team will send you the return form and return label. You will have to print both, put the return form in the parcel and stick the return label on it. You can also return or exchange your item in our Boutique Palem: 5 passage du Grand Cerf, 75002 Paris.
Palem will refund you within 30 days after the receipt of your package.
Returned items must be in their original condition, neither worn, nor damaged.
The labels must not be removed.
In Singapore, PALEM parcels are shipped via UParcel.
The delivery is free beyond 200 SGD of purchases.
Below, delivery costs apply:
- 8 SGD for 48h delivery
- 12 SGD for same day delivery for all orders placed before noon.
RETURNS AND EXCHANGES
If you would like to return an item for an exchange or a refund, you have 14 days to do so from the receipt of your order.
The product must not have been worn and must be returned to us in good condition with its tags and in its original packaging at the following address:
78 Duxton Road
Shipping costs are not refundable, and you will have to pay for the return shipping costs.
In the case of an exchange, we will organize free of charge the delivery of the desired product upon receipt of your return.
To organize this return or exchange, please write to us at this e-mail address:
You can also come directly to one of our stores to return or exchange an item.
PALEM will proceed to your refund within 14 days of receiving your package.